Technology has brought a great revolution in the medical industry, and healthcare workers and providers are constantly looking for better ways to provide healthcare services to patients.

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Telemedicine is the current trending source of providing healthcare services to remote locations. Despite busy schedules, lack of accessibility, and low availability of healthcare, anyone can get high-quality healthcare services through the telemedicine platform. So,

What is telemedicine? And what are the countless benefits of telemedicine?

This article has a detailed introduction to telemedicine to understand its various aspects. Let’s dive in.
Contents: 1. What is Telemedicine? 2. What are the three types of telemedicine?
How Telemedicine can help people?
How to implement telemedicine in your healthcare organization
Problems with telemedicine

How telemedicine is used by healthcare professionals
How telemedicine helps patients

The Takeaway

1. What is Telemedicine?
Over the past three decades, researchers, clinicians, and health experts have laid a great emphasis on the integration of telecommunications and advancing technology for the betterment of healthcare facilities. Telemedicine is a successful innovation of the modern era by using information technology.

Introduction to telemedicine

Telemedicine is an umbrella term encompassing many technologies and applications currently being used to promote public research and the advancement of medical services and facilities. Telemedicine’s definition often gets confused with telehealth as both the terms are often used interchangeably, but telemedicine is different from telehealth.

Telemedicine definition and background

Telemedicine can be defined as communication and information technologies to provide standard health care to distant participants.

However, this term is not new; the background of telemedicine comes from the early 20th century. Around the 1960s, telephones were being used by healthcare professionals to guide and give health advice to patients.

With the advancement of telecommunications, telemedicine also adapted new technologies, devices, and methods. Telemedicine is sometimes also referred to as ‘digital practice’ in the current era. Today the spectrum of telemedicine is vast, including video conferencing, audio calls, and various other data transmission technologies.

There has been a rapid hike in the telemedicine stocks price in recent years. The Covid-19 pandemic has propagated telemedicine to new heights. As a result, a large population of the United States is shifting to virtual telemedicine services replacing health care visits.

What are the telemedicine regulations by the state?

The United States of America does not provide a standardized license that could work for the health professionals throughout the country hence why each state has its regulations and licensure processes for telemedicine. Therefore, a physician can only get a permit for practice issued for that particular state.

Telemedicine regulations by the state were established back in 2014 when the Federation of State Medical Boards passed the Interstate Medical Licensure Compact to help facilitate medical practitioners with their interstate practice. A physician can apply for a medical license to practice telemedicine in their home state for practicing in another state. The verification from the home state is a big go-ahead.

However, the telemedicine regulation by the state has been significantly eased in the CoronaVirus pandemic. Currently, many conditions permit emergency licenses to physicians licensed in other states who may assist with this health emergency.

Are telemedicine and e-health similar?

E-health is an umbrella term representing the entire health industry and is considered equivalent to e-commerce involving telematics and medical informatics, whereas telemedicine is just a market niche. E-health is broader and more directed towards the business side, while telemedicine provides healthcare facilities to distant participants. Telemedicine and e-health are sometimes used interchangeably, but both terms represent different meanings and goals.

2. What are the three types of telemedicine?
The introduction of telemedicine in the health industry has positively influenced healthcare quality, reliability, and availability for people living in distant locations. In general, telemedicine is categorized into three types further associated with sub-types.

The three main types of telemedicine are as follows,

Store-and-forward: In this type of telemedicine, the patient does not have to meet the practitioner; instead, all the medical documents such as medical reports, images, lab data can be transferred to the specialist.
Remote monitoring: Other names for remote monitoring are ‘self-monitoring’ and ‘ self-testing. In this type of telemedicine, different technological devices are used to monitor the patient’s health status and clinical signs.
Real-time interactive service: This type of telemedicine is an interactive service that provides immediate advice and medical attention to patients.
There are many subtypes of real-time interactive services, such as; telenursing, telepharmacy, and telerehabilitation.

Telenursing refers to the promotion of nursing services through telecommunication technology.

Telepharmacy gives patients pharmaceutical advice through digital channels such as online appointments through websites, live chats, and apps when getting in contact with pharmacists is impossible. Similarly, telerehabilitation refers to providing rehabilitation consultation and advice through online communication channels.

The introduction of telemedicine to the health industry has turned out to be a successful step in enhancing the accessibility of healthcare services to people who have a limited approach to direct healthcare visits and facilities.

3. How Telemedicine can help people?

The idea of telemedicine is to overcome the barriers associated with healthcare delivery and develop equity and welfare for everyone to receive necessary healthcare resources and intervention.

The background of telemedicine and the current data suggests that telemedicine has been convenient both from the patient and health profes’[sional’s aspect,

a)How telemedicine is used by healthcare professionals

Healthcare professionals are using telemedicine for various clinical and non-clinical purposes.

Clinical uses of telemedicine by healthcare professionals

The clinical uses of telemedicine by healthcare professionals are as follows;

The professionals extensively use telemedicine for the evaluation, urgent care, and management of patients who might need transfers, decisions, and quick responses.
Healthcare professionals who cannot reach their patients use telemedicine for supervision and providing primary care and can also give prescriptions. For example, mental health experts can prescribe ADHD telemedicine Adderall to people dealing with ADHD through online consultations.
Health care professionals are actively using telemedicine to promote good health and wellness. For example, people struggling with obesity can contact a telemedicine doctor for a phentermine prescription or advice.
Professionals use telemedicine to track the provisions of treatment, symptoms, and progress of their patients over time.
Healthcare professionals widely conduct the follow-up care and supervision of patients with chronic health ailments and their regular status tracking.
Telemedicine appointment is very easily delivered to the patients hence why healthcare professionals can carry their sessions with their patients more frequently and stay updated with their progress.
Telemedicine urgent care for patients with immediate care or emergency care is being used by professionals and specialists who are not available at the moment.
Telemedicine is not just limited to treating humans; vet telemedicine has also advanced in the past year, offering many healthcare services to pets.

Non-Clinical uses of telemedicine by healthcare professionals

The non-clinical uses of telemedicine by healthcare professionals are as follows:

Telemedicine is a significant source of education for distant patients and is considered one of the most excellent tools for patient education.
Nowadays, health professionals use telemedicine to supervise, research, and expand healthcare networks.
Telemedicine is an intelligent way to manage patient databases, records, listings, and overall monetizing of the healthcare system.

Telemedicine benefits are far beyond the efficiency and convenience of professionals. In actuality, telemedicine benefits are fully enjoyed by the patients;

b) How telemedicine helps patients

The telemedicine benefits for patients are as follows;

Telemedicine has made healthcare possible for patients in remote locations.
Patients find telemedicine very accessible and more effortless than clinical visits without facing the struggles of the time, traveling, and long waiting room hours.
Patients that are either bedridden or disabled and traveling to their therapist becomes tantalizing. Telemedicine is the perfect solution for patients who have mobility restrictions or are ill to travel.
Telemedicine increases the autonomy of self-management and online self-monitoring.
Scheduling therapy online via telemedicine is extremely convenient. Patients can schedule their online sessions according to their ease.
Telemedicine gives every resident an equal opportunity to utilize public resources despite societal, financial, and mobility barriers.
Patients do not have to rely entirely on the medical system. Instead, telemedicine benefits for patients help secure privacy and self-esteem for patients who are less confident in getting into the process of medical check-ups, especially for patients with mental health issues.
Digital connection of patients with their therapists through telemedicine has shown increased encouragement in patients to get help for their mental health issues from their homes.
Post-surgical patients and those requiring rehabilitation have better health outcomes while receiving their treatment plan at home via telemedicine. The home environment seems to positively impact the patient’s minds compared to the hospital environment.

Online doctor visits and telecommunication for health care services are becoming more and more popular for many other reasons. Telemedicine benefits are not just limited to accessibility and ease. The most critical question regarding telemedicine is;

Is telemedicine covered by insurance?

Insurance coverage of telemedicine is one of the biggest concerns for patients regarding billings and copays. The great thing about telemedicine is that many insurance companies cover telemedicine, including Medicare.

Next,

4. How to implement telemedicine in your healthcare organization?

The American telemedicine association was established in 1993 as a non-profit organization with a clear vision of promoting health benefits; today, many health care organizations are using telemedicine for various health benefits throughout the United States of America.

Various healthcare organizations are using telemedicine; here is a list of top U.S healthcare organizations successfully using telemedicine in their business;

Telemedicine for the treatment of chronic medical issues

Telemedicine urgent care services are used by many health care organizations such as ‘Sesame Care,’ which offers healthcare services via telemedicine regarding chronic health issues including; skin, dental, mental health, diabetes, and sleep care. You can even book a same-day telemedicine appointment, and the prices are affordable.

‘PlushCare’ is another healthcare organization offering same-day telemedicine appointments for various health issues. The organization is even offering refills on common prescriptions, excluding controlled substances. You can get a monthly membership which also has coverage for health insurance.

Telemedicine for the treatment of mental health issues

‘Medvidi’ is one of America’s leading telemedicine providers in the area of mental health issues. Medvidi has successfully utilized this user-friendly technology to increase access to high-quality mental healthcare services to individuals suffering from mental health issues, including; ADHD, anxiety, and depression. Other areas of Medvidi telehealth services include:

Insomnia treatment
OCD treatment
Weight loss management
Panic attacks and phobias
Chronic fatigue syndrome
ESA Letter

Medvidi telemedicine services reduce the cost and availability of mental health experts for patients. It offers the following best-quality telemedicine mental health services:

Effective treatment plans
Mental health therapies
Prescription drugs and refills
Counseling sessions
Meditation guides
Lifestyle modifications advice

Medvidi is embedded to provide a seamless patient experience through virtual engagements making it a top-rated client service telemedicine platform.

Telemedicine for the treatment of nonemergency medical issues and pediatrics

‘Teladoc’ is one of the first telemedicine providers in America. The company provides various services such as;

Dermatological issues
Nonemergency medical conditions
Pediatric medical services
Sexual health consultations
Mental health consultations

Teladoc also gives you many other services, including providing prescriptions, insurance coverage, and analyzing lab reports.

Telemedicine for lab test analysis and prescription

As discussed above, health organizations such as ‘Teladoc’ offer patients services such as prescriptions and lab test analysis. In addition, various other health organizations in the United States offer lab test analysis and medications to patients via telemedicine technologies.

One of the most significant examples of the organization using a telemedicine platform to deliver health services is ‘MeMD.’ The process of getting telemedicine services is simple. You just have to create your account on the MeMD website, and once your account gets activated, you can talk to any nurse or doctor practitioner. MeMD also offers telemedicine urgent care services to patients.

Telemedicine for consultations and counseling

Health care organizations such as ‘iCliniq’ use telemedicine to provide consultation services across the country. You can either post a question, have a phone consultation, or you can even go for an online video option.

The 2010 Affordable Healthcare Act is a good start at fixing America’s healthcare costs and other problems, however much more needs to be done. This article addresses the key problems and what needs to be done to fix the problems.

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To many Americans the healthcare system is broken and in major need of overhaul. The good news is that the Affordable Healthcare Act of 2010 addresses many of America’s healthcare problems. The bad news is that significant parts of the new healthcare law will phase in over the next three years rather than immediately, with all legislated changes scheduled to be implemented by 2014. Additional bad news is that significant problems with the American healthcare system are not covered in the Affordable Care Act of 2010.

In the year 1900 agriculture represented two thirds of the American economy. Today agriculture accounts for less than 3% of the U.S. economy. There have been huge advances based on research, technology, farm management and agricultural practices. Farms on average are much larger. In 1900 no one could have comprehended or predicted the changes that would happen in agriculture. The same level of change is needed in healthcare, but it needs to be accomplished in 10 years or less. President Kennedy challenged America to put a person on the moon within a decade and we did it. The same type of challenge and mobilization is needed in healthcare reform now.

Republicans fought passage of the law every step of the way and Democrats avoided many key provisions in the hope of getting a few Republicans in the Senate to support the bill in order to get it passed into law. The result is a less than perfect partial solution to a large-scale set of problems.

The Affordable Healthcare Act of 2010 is primarily health insurance reform legislation. The passage of this legislation was highly controversial. The new healthcare law addresses many issues that required attention for decades. There are parts of the law that can and should be improved on and there are many healthcare issues that still need to be addressed, especially dealing with the quality and cost of healthcare.

The Key Problems with the American Healthcare System

Following is a summary of many of the key problems facing the American healthcare system

1 – Healthcare costs represent over 17% of the American GNP and they are increasing significantly every year. On a per capita basis the U.S. pays significantly more for healthcare than any other country and it is hurting our economic competitiveness in world markets. Although America pays more for healthcare than other countries, our overall health and life expectancy is lower than many other countries. This alone is cause for concern and a wake-up call for action.

2 – Healthcare is too costly for businesses and consumers. For many employers and their employees, annual increases in health insurance costs have averaged 15% – 25% and more over the last few years due to actual increases in medical costs as well as insurance companies increasing premiums in anticipation of the healthcare legislation. The Affordable Healthcare Act partially addresses cost issues according to the non-partisan Congressional Budget office and most Congressional Democrats, yet Congressional Republicans say otherwise.

3 – Most people have an opinion about the new healthcare law and many strongly support or oppose it, yet few people know what the law includes and why they should support or oppose the law.

4 – While Republicans are trying to repeal the new healthcare law, there is no chance they will be successful. They cannot get 60 votes in the Senate to support repeal the healthcare law and if they could President Obama would certainly veto repeal.

5 – Hundreds of thousands of people work in insurance companies administering healthcare, however none of them actually provides healthcare services. This is a huge overhead cost to the healthcare system.

6 – Countless people work in doctors’ offices and hospitals handling medical records, billing, patient scheduling, insurance forms and other paperwork using inefficient, error prone paper and partially automated processes.

7 – The U.S. has the best healthcare in the world for those that can afford it, yet millions of Americans get little or no healthcare.

8 – Americans spend billions of dollars every year on a myriad of diet plans, yet the average weight of Americans increases every year, resulting in epidemic levels of diabetes, coronary and other diseases and medical conditions. Millions more continue to smoke, use dangerous illegal drugs and follow unhealthy lifestyles. All of this is driving up healthcare costs.

9 – Medication developed and manufactured by American pharmaceutical companies is priced significantly lower in other countries than in the U.S.

10 – Healthcare quality is a very significant problem. Medical errors made by medical professionals including doctors, nurses and others are one of the leading causes of death and injury in the U.S. every year. In many cases, medical and cleanliness best practices are established but not followed.

11 – Medical malpractice insurance costs are too high due to medical errors, however if you or a family member is injured or dies due to medical errors, are you ready to have your right to legal recourse limited?

12 – With the exception of health insurance, Americans can buy almost anything across state lines. We travel extensively and often require healthcare away from our home state and we may need to travel out of state to get appropriate healthcare. Why not create competition by enabling health insurance companies to sell health insurance nationwide.

13 – There are too many health insurance options, making the selection of health insurance very costly. Why not simplify the policy choices and enable consumers to purchase health insurance online, significantly reducing health insurance sales costs?

14 -Millions of unmarried heterosexual couples in long-term relationships can’t include their partner in their health insurance plan.

15 – Countless families have been wiped out financially due to serious illnesses either not covered or insufficiently covered by medical insurance, or because they could not get health insurance.

16 – Pharmaceutical advertising adds considerably to the cost of drugs. Advertising also significantly increases usage of pharmaceuticals as consumers learn about and push their doctors to prescribe medications that sometimes are not needed or appropriate.

17 – There have been wonderful improvements in medical diagnostic, operating room and other medical equipment in recent years, as well as important advances in pharmaceutical drugs. These advances are very costly and are at times being used beyond their appropriate need. Valid and unnecessary use of advanced medical tests and pharmaceutical products is helping to drive healthcare costs higher.

18 – In employee surveys (employee satisfaction surveys, employee opinion surveys and employee benefits surveys) employees are asked their opinions about and satisfaction with employee benefits they receive from their employer. Most employees across many industries are saying their health insurance costs are escalating much too quickly while their coverage is being cut back. Some employees are commenting in their survey responses that they are opting out of healthcare insurance because they can’t afford it.

Concluding Thoughts

The Affordable Healthcare Act addresses some of the above and other problems, however there is much the new law does not address, or that is inadequately addressed.

Congress still has much to do regarding healthcare. Are they up to the challenge, or will Republicans continue to obstruct progress? Will Democrats support important issues that Republicans want to include in any new or revised healthcare legislation?

Today, as this article is being written, former Republican Senate Majority Leader Bill Frist came out openly supporting the Affordable Healthcare Act, openly challenging current Republican Congressional leaders and members. Bill Frist is a highly accomplished medical doctor. His strong preference is to keep the Affordable Healthcare Act and to enhance it to further address cost, quality, and other key issues. Hopefully Republicans in Congress will get Bill Frist’s message.

Beyond the Affordable Healthcare Act of 2010, the American Recovery and Reinvestment Act of 2009 includes significant money in support of improving and streamlining the healthcare system including $25.8 billion for health information technology investments and incentive payments along with $10 billion for health research and construction of National Institutes of Health facilities.

As Americans are learning more about the actual provisions of the new healthcare law, the polls indicate they are becoming more supportive of it. Unfortunately millions of Americans were against the Affordable Healthcare Act due to misinformation and lies about the new law that was continuously spewed by Republican politicians and lobbyists.

The Challenge

– Are there new models of healthcare that will provide better healthcare at significantly lower cost?

– Should the Cleveland and Mayo Clinics serve as a model for providing healthcare excellence?

– Would a single payer approach to healthcare insurance bend the healthcare cost curve significantly downward?

– Should hospitals and doctors be paid at least partially based on keeping patients healthy rather than being paid only for treating medical problems?

– Should healthcare professionals practice more preventive medicine and less reactive medicine?

– Can Americans become more responsible for their own health, improving their diet, increasing exercise, losing weight, avoiding illegal drugs and excessive alcohol, and going to and listening to their doctor when they need to?

– Can doctors, nurses and other medical professionals learn and follow best practices in order to significantly lower medical errors?

– When will Americans be able to purchase health insurance across state lines?

– Will medical records be automated as called for in the Affordable Healthcare Act?

– Should pharmaceutical companies stop relying on Americans to subsidize costly development of new drugs by paying significantly higher prices for the same drugs sold in other countries at much lower prices?

– Should pharmaceutical companies stop advertising their drugs to the population overall, instead educating doctors about drugs and relying on doctors to prescribe appropriate medicines?

– Should there be a single carefully regulated and administered website that provides consumers with information about the performance of hospitals and doctors?

– When will unmarried heterosexual couples in long-term relationships be able to include their partner on their health insurance plan?

– Are too many costly diagnostic tests being performed and too many drugs being prescribed?

– On average, are doctors spending enough time with patients?

– When will American citizens have more influence with Congress than special interest groups and industry lobbyists?

– Will Congress finally do what needs to be done for the good of Americans rather than for their own partisan gain?

Health systems often require tweaking, fine-tuning, and even reconstruction.

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GENERAL
Healthcare legislation in countries in transition, emerging economies, and developing countries should permit – and use economic incentives to encourage – a structural reform of the sector, including its partial privatization.

KEY ISSUES

· Universal healthcare vs. selective provision, coverage, and delivery (for instance, means-tested, or demographically-adjusted)

· Health Insurance Fund: Internal, streamlined market vs. external market competition

· Centralized system – or devolved? The role of local government in healthcare.

· Ministry of Health: Stewardship or Micromanagement?

· Customer (Patient) as Stakeholder

· Imbalances: overstaffing (MDs), understaffing (nurses), geographical distribution (rural vs. urban), service type (overuse of secondary and tertiary healthcare vs. primary healthcare)

AIMS

· To amend existing laws and introduce new legislation to allow for changes to take place.

· To effect a transition from individualized medicine to population medicine, with an emphasis on the overall welfare and needs of the community

Hopefully, the new legal environment will:

· Foster entrepreneurship;

· Alter patterns of purchasing, provision, and contracting;

· Introduce constructive competition into the marketplace;

· Prevent market failures;

· Transform healthcare from an under-financed and under-invested public good into a thriving sector with (more) satisfied customers and (more) profitable providers.

· Transition to Patient-centred care: respect for patients’ values, preferences, and expressed needs in regard to coordination and integration of care, information, communication and education, physical comfort, emotional support and alleviation of fear and anxiety, involvement of family and friends, transition and continuity.

The Law and regulatory framework should explicitly allow for the following:

I. PURCHASING and PURCHASERS

(I1) Private health insurance plans (Germany, CzechRepublic, Netherlands), including franchises of overseas insurance plans, subject to rigorous procedures of inspection and to satisfying financial and governance requirements. Insured/beneficiaries will have the right to apply contributions to chosen purchaser and to switch insurers annually.

Private healthcare plans can be established by large firms; guilds (chambers of commerce and other professional or sectoral associations); and regions (see the subchapter on devolution under VI. Stewardship).

Private insurers: must provide universal coverage; offer similar care packages; apply the same rate of premium, unrelated to the risk of the subscriber; cannot turn applicants down; must adhere to national-level rules about packages and co-payments; compete on equality and efficiency standards.

(I11) Breakup of statutory Health Insurance Fund to 2-3 competing insurance plans (possibly on a regional basis, as is the case in France) on equal footing with private entrants.

Regional funds will be responsible for purchasing health services (including from hospitals) and making payments to providers. They will be not-for-profit organizations with their own boards and managerial autonomy.

(I12) Board of directors and supervisory boards of health insurance funds to include:

– Two non-executive, lay (not from the medical professions and not politicians) members of the public. These will represent the patients and will be elected by a Council of the Insured, (as is the practice in the Netherlands)

– Municipal representatives;

– Representatives of stakeholders (doctors, nurses, employees of the funds, etc.).

(I13) The funds will be granted autonomy regarding matters of human resources (personnel hiring and firing); budgeting; financial incentives (bonuses and penalties); and contracting.

The funds will be bound by rules of public disclosure about what services were purchased from which providers and at what cost.

Citizen juries and citizen panels will be used to assist with rationing and priority-setting decisions (United Kingdom).

(I2) Procurement of medicines to be done by an autonomous central purchasing agency, supervised by a public committee (drug regulatory authority) aided by outside auditors.

All procurement of drugs and medications will be done via international tenders.

The agency will submit its reimbursement rates for drugs on the PLD to external audit in order to accurately reflect pharmacists’ overhead costs. At the same time, the profit margins on all drugs, whether on the PLD or not, will be regulated.

This agency should be separate from the Health Insurance Fund and the Ministry of Health. This agency will also maintain national drug registries. It will secure volume discounts for bulk purchasing and transparent, arm’s-length pricing.

(I21) Use of reference prices for medicines. If the actual price exceeds the reference price, the price difference has to be met by the patient.

(I3) The Approved (Positive) List of Medicines will be recomposed to include generic drugs whenever possible and to exclude expensive brands where generics exist. This should be a requirement in the law. Separately, an Essential Drug List will be drawn up.

(I31) Encourage rational drug prescribing by instituting a mixture of GP and PHC incentives and penalties, or a fundholding system: budgets will be allocated to each GP for the purchase of drugs and medications. If the GP exceeds his/her budget, s/he is penalized. The GP gets to keep a percentage of budget savings. Prescription decisions will be medically reviewed to avoid under-provision.

(I4) Payments and Contracting

Payment to providers should combine, in a mixed formula:

BLOCK CONTRACTS

Capitation – A fixed fee for a list of services to be provided to a single patient in a given period, payable even if the services were not consumed, adjusted for the patients’ demographic data and reimbursement for fee-for-service items.

Inflation-adjusted Global budgeting (hospitals) and block (lump sum) grants (municipalities)

COST and VOLUME CONTRACTS

Provide incentives and reward marketing efforts which result in an increase in
demand/referral beyond the limit set in a block contract.

COST PER CASE CONTRACTS

Apply Diagnosis Related Group (DRG)/ Resource-based Relative Value (RBRV) / Patient Management Categories (PMCs) / Disease Staging/Clinical Pathways

Levels of reimbursement, case-mix adjusted to be decided by external auditors.

Contracts with providers should include:

· Waiting Times Guarantee

· Single Contact Person(“Case Officer”) for the duration of a stay at the hospital

· Hospital benchmarking (individual-level data on costs, diagnoses, and procedures during entire case episodes: inpatient admissions and outpatient visits; cost-effectiveness of services.

· Performance targets in performance agreements with all healthcare facilities, both public and private.

· All payments – wages included – will be tied to these targets and their attainment as well as to healthcare quality as determined by objective measures (internal, external, and functional benchmarking), clinical audits (sampling), as well as customer satisfaction surveys and interviews and discussions with patients.

· Provider and Staff Bonuses and penalties tied to exceeding/under-performing targets and contract variance

· Patients’ rights, including their rights to litigate

Selective contracting will be allowed on all levels (including specialist ambulatory care and hospitals), although all providers, private and public, will be permitted to apply for contracts with health funds and insurers. The funds will choose from among private providers either following a process of deliberation, or via an auction, or public tender (United Kingdom).

(I5) Commissioning preference will be given to the purchase of Primary Healthcare over secondary, or tertiary Healthcare.

II. PROVIDERS

The Law and regulatory framework should explicitly allow for the following:

(II1) Hospital Management

(See separate document)

The law should allow:

I. Co-location of a private wing within or beside a public hospital

II. Outsourcing of non-clinical support services

III. Outsourcing of clinical support services

IV. Outsourcing of specialized clinical services

V. Private management of public hospitals

VI. Private financing, construction, and leaseback of new public hospitals

VII. Private financing, construction, and operation of new public hospitals

VIII. Sale of public hospitals as going concerns

IX. Sale of public hospitals for alternative use

X. Consolidation of redundant public healthcare facilities by merging them or closing down some of them

XI. Privatization of Primary Healthcare (PHC) clinics within medical centers

XII. Healthcare institutions will be granted autonomy regarding matters of human resources (personnel hiring and firing); administering financial incentives or penalties, budgeting; and contracting.

XIII. Privatization pharmacies inside medical centers and hospitals.

(II2) Primary, Ambulatory, and Secondary Care and General Practitioners (GP)

(II21) Limit the number of patients per GP

(II22) Stimulate and financially incentivize the following activities, which should be declared national priorities within a National Needs Assessment:

· Group practices and networks (for continued, around-the-clock services)

· Day and minimally invasive surgery

· Dispensaries

· Home and day care services

· Long-term care (nursing homes, visiting nurses, home I.V. and other services provided to chronically ill or disabled persons)

· Patient hotels

· Rehabilitation facilities and programs

· Provision of merit goods (also through mass campaigns)

· Conversion of hospital units to outpatient services,and day-care centers

Example of such financial incentives:

· Physicians will be entitled to see patients who receive services free-of-cost
in the public sector in the morning, and private patients who pay the full
cost of the medical consultation in the afternoon.

· Allow private beds in public hospitals and private financing of hospital stays (NHS, UK)

· Subsidize or fully cover transaction costs (legal fees of contracting, compliance, accounting, etc.)

(II23) Allow hospitals to administer packages of outpatient services and be reimbursed by the Health Insurance Fund (or funds).

(II24) Impose an admission quota on medical schools; reduce the obligatory number of doctors per 1000 population; and make GP a medical specialty.

(II25) Strengthen the gatekeeper function of GPs and healthcare provision in outpatient settings.

Encourage gatekeeping by instituting a mixture of GP and PHC incentives and penalties, or a fundholding system (United Kingdom, Estonia, Spain):

Budgets will be allocated to each GP for the purchase of secondary and tertiary healthcare (as well as to cover salaries, premises, diagnostic tests). If the GP exceeds his/her budget, s/he is penalized. The GP gets to keep a percentage of budget savings.

Referrals will be medically reviewed to avoid under-provision.

(II26) Introduce GP target income and adjust services and fees to reach it (perhaps by using tax credits).

(II27) Provide GPs and other types of primary and secondary healthcare providers with financial incentives to relocate to remote and rural areas

(II28) Render clinical and best practice guidelines mandatory (not merely recommended)

(II29) Encourage managed care (peer review panels, pre-approval procedures for surgery, case management for the chronically ill, formularies limiting pharmacy reimbursement to an approved list, and other contractual provisions).

III. PRIVATE SECTOR

Risks of privatization and private non-managed, imperfect competition: market failure, as patients received too many unnecessary services, due to fee-for-service reimbursement and information asymmetry.

The Law and regulatory framework should explicitly allow for the following:

(III0) Allow private primary healthcare physicians to offer preventive care, treatments and interventions after office hours, emergency dental and medical care, emergency home treatment, preventive checkups for preschool and school children, patronage and polyvalent patronage services, and all other elements of comprehensive healthcare.

(III1) Arrangements with the private sector and Private-Public Partnerships (PPP) for the provision of healthcare:

(III11) Service Contract (Dominican Republic), or Contracting-out

The government pays private entities – including doctors – to perform specific healthcare tasks, or to provide specific healthcare services under a contract. The private service providers can make use of state-owned facilities, if they wish, or operate from their own premises.

Payments by the government are usually based on capitation (a fixed fee for a list of services to be provided to a single patient in a given period, payable even if the services were not consumed) adjusted for the patients’ demographic data and reimbursement for fee-for-service items.

(III12) Management Contract Outsourcing (Cambodia)

The government pays private entities to manage and operate public health care facilities, like clinics, or hospitals.

(III13) Lease (Romania since 1994)

Private entities – including doctors – pay the government a lump sum or monthly fees to use specific state-owned equipment, state-employed manpower, clinics, or complete public health care facilities.

The private entity is entitled to all revenues from its operations but also bears all commercial risks, is responsible for management and operations and liable for malpractice and accidents.

The state is still responsible to make capital investments in the leased facility or equipment, but maintenance costs are borne by the private entity.

(III14) Concession and Build-Operate-Transfer (BOT) (Costa Rica)

Concession is exactly like a lease arrangement (see above) with one exception: the private entity is responsible for capital investment. In return, the contract period is extended and can be voided only with a considerable pre-advice.

In BOT (Build-Operate-Transfer) and ROT (Rehabilitate-Operate-Transfer) the capital investment involves the construction or renovation/upgrade of new healthcare facilities. The private entity uses the constructed facility to provide services. After a prescribed period of time has elapsed, ownership is transferred to the government.

(III15) Divestiture and Build-Own-Operate (BOO) (Texas, USA)

The law should permit the outright sale of state- owned health care facilities to a qualified private entity, including physician groups who band together to purchase previously state-run facilities.

Another possibility is a BOO scheme, in which the private entity contractually undertakes to add facilities, improve services, purchase equipment, or all three.

(III16) Free entry

The law should allow qualified private providers to operate freely. Though regulated, these private firms will have no other relationship with the state.

Such entities would have to be licensed, certified, overseen, and accredited for expertise, safety, hygiene, maintenance, track record, liability insurance, and so on.

The state may choose to encourage such providers to locate in specific regions, to cater to poor clients, or to provide specific healthcare tasks or services by offering tax incentives, free training, access to public facilities, etc.

(III17) Franchising (Kenya, Pakistan, Philippines)

A private firm (franchisee) acquires a license from and shares profits with the franchisor (a domestic, or, more often, foreign firm). The franchisee uses the brand name, trademarks, marketing materials, management techniques, designs, media access, access to approved suppliers at bulk (discounted) prices, and training offered by the franchisor. The franchisor monitors the performance and quality of service of the franchisee.

This model works mainly in preventive care, family planning, and reproductive health.

The World Bank (“Public Policy for the Private Sector”, Note number 263, dated June 2003):

“Franchisers in the health sector, often supported by international donors and nongovernmental organizations (NGOs), establish protocols, provide training for health workers, certify those who qualify, monitor the performance of franchisees, and provide bulk procurement and brand marketing.”

(III18)Allow Charities and Not-for-profit organizations to run health insurance funds and a variety of providers (including full-scale secondary and tertiary healthcare institutions).

(III9) Voluntary Health Insurance (substitutive; complementary; and complementary), subject to open enrollment periods and mandatory coverage of dependants (to prevent cream-skimming and adverse selection).

IV. FINANCING

The Law and regulatory framework should explicitly allow for the following:

(IV0) Institute co-payments for examination by a GP, emergency medical care, and certain preventive programs.

(IV01) Introduce negative co-payments: rebates or credits (to be deducted from future contributions) to insured persons who, in the preceding year, did not use services and did not consume interventions or drugs from the positive list above a level determined by the Ministry of Health.

(IV02) Introduce provider co-payments for hospital stays above the European Union average. Whenever the length of stay exceeds the EU average, the provider (hospital) will make a co-payment to the Health Insurance Fund or to the insurer.

(IV1) Voucher System (Nicaragua)

The law should allow for experimenting with novel payment and resource allocation techniques, such as vouchers or prepaid health cards distributed to needy populations and guaranteeing free basic service packages provided by a limited list of clinics or other healthcare facilities. Such schemes can also be managed by the private sector.

(IV2) Medical Savings Accounts (Singapore)

Allows or mandates people to place money in (tax-free) savings accounts to be used only for medical expenses, usually in conjunction with the purchase of a catastrophic stop-loss health insurance plan.

Contributions by employers and employees accumulate over time and are used, tax-free, to pay for hospital expenses in public and private hospitals, national supplementary health insurance premiums, special procedures (including abroad), and expensive outpatient treatment and drugs for the saver and his immediate family.

(IV3) Consumer Organizations and Community Healthcare Financing

Consumer organizations in the healthcare field (such as buyers’ clubs or Health Maintenance Organizations-HMOs owned by cooperatives, NGOs, municipalities).

These groups will shop and tender for the best, most reasonably priced, and most efficient healthcare services for their members (Switzerland).

Example: HMO in USA – Integrated Model of Healthcare

(Source: WHO)

Health maintenance organization (HMO) is US health care sector term. It is an organization that contracts to provide comprehensive medical services (not patient
reimbursement) for a specified fee each month.

The term health maintenance organization arose because doctors under this arrangement have a financial incentive to keep their patience healthy, since they are not paid more for providing more services.

Health maintenance organizations, which focus on providing patients comprehensive medical care and pay doctors a specified monthly fee, have become increasingly popular in the United States, prompted by high costs from the previous fee-for-service, traditional indemnity health insurance plans.

In this model, doctors are typically paid by salary and hospitals are typically funded by global budgets. Benefits are supplied to patients in-kind, often free of charge. The public version of this model involves government financing and provision of health care and is often funded mainly out of general taxation. In the US, the voluntary form of this model is better known as the staff model of the health maintenance organisation. “Integration” as such is not only used for integrated model, but also for types of care provisions in which providers offering differing services (e.g., ambulatory care, inpatient care, rehabilitative care) provide them in an integrated way.

(IV4) Voluntary Health Insurance (substitutive; complementary; and complementary) with the right to apply one’s contributions to pay the premium and the right to switch insurers annually.

(IV51) Earmark a percentage of vice (sin) taxes, customs duties, VAT, and excise (on alcohol and tobacco; drugs and medications) for healthcare purposes.

(IV52) Reform healthcare budgeting. All healthcare budgets (including the budgets of the Ministry of Health; of hospitals, clinics, and primary healthcare facilities) will include amortization (and capital investments), goodwill and intellectual property, and intangibles (such as environmental externalities).

(IV6) Allow providers to retain a percentage of the user-fees they collect.

(IV7) Means-tested system: affluent and certain constituencies will be excluded from coverage (Netherlands, Germany) or pay much higher co-payments, co-insurance, or deductible (cost-sharing).

In such a system, private insurers administer compulsory insurance for the excluded groups (e.g., civil servants in Netherlands).

(IV8) Introduce VAT on hospitals to encourage investment, the purchase of medications, the retention of external services (e.g. training, skilling, continued education, management consultancy, auditing, etc.), where the hospitals can deduct VAT and retain it as an addition to their own budget.

(IV9) Community rating system vs. Demographically-adjusted or experience-rated premiums (e.g., the old and sick pay more than the young and healthy or vice versa; people with dependants pay more than insured or subscribers without dependants, etc.)

(IV10) Blind Fundholding: Financial resources for health care are allocated on a per capita basis; financial resources are held in a fund; and the general practitioner is usually the decision-maker for allocating the funds to purchase hospital and community services (with the patient choosing the providers, not the GP as was the case in the United Kingdom).
V. E-HEALTH

The Law and regulatory framework should explicitly allow for the following:

(V1) Citizen-centered and Mobile Healthcare

(V12) Provide a legal framework for health data transfer

(V13) Harmonize confidentiality and privacy laws

(V14) Establish legal liability or waiver thereof for e-treatment

(V15) Settle issues of entitlement and reimbursement

(V16) Encourage Medical e-Tourism (inbound telemedicine)

(V17) Provide for infrastructure and interoperability

(V18) Permit and licence Web Health and (outbound) Telemedicine (laws, regulations, forms)

(V19) Establish early warning systems

(V110) Foster patient-driven comparative indicators (e.g., online rating of professionals and providers) and empower patient organizations

(V111) Electronic European Health Insurance Card

(V112) Each citizen (or his/her custodian) will have full access to a personal Health Home Page with his EMR (Electronic Medical Records)/EPR (Electronic Patient Record)/EHR (Electronic Health Record)

VI. STEWARDSHIP

The Law and regulatory framework should explicitly allow for the following:

(VI0) The Benefits Packages (basic and supplementary) to be decided by a conference of all stakeholders: Ministry of Health, patient groups and advocacy groups, and medical doctors associations, assisted by healthcare economists and experts.

(VI01) Consider the introduction of a Negative Benefits Package, listing only the interventions and services that are excluded from coverage. The interventions and services not on the Negative List are automatically covered.

(VI02) Consider exclusion of dental and oral care from the Benefits Package.

(VI03) Make preventive occupational health and safety measures, equipment, and training in the workplace mandatory. Re-establish occupational dispensaries in all workplaces with more than 100 workers.

(VI04) Generate annual National Needs Assessment reports (including technological needs assessment), including prioritized allocation of funding and foreign aid.

(VI05) Transform teaching hospitals into publicly-owned independent trusts (Italy, United Kingdom): the corporate type of hospital (hard budget; autonomous managers accountable to board; board accountable to government).

(VI1) Licencing and accreditation (including periodical renewal and relicencing by the doctors, dentists, and pharmacists chambers) will depend on continuing medical education (CME) and on education in management and finance for certain jobs (such as ward, clinic, and hospital directors).

All positions from ward doctor upwards will be subject to periodic review and open, public tenders.

(VI2) Private Sector Healthcare Monitoring and Regulatory Agency

The law should provide for the establishment of an agency to monitor and regulate private sector healthcare provision: compliance with contracts, servicing the indigent and the uninsured, imposing sanctions or “step-in” rights, and dispute resolution.

This agency will also maintain and supervise the operation of internal open-markets in the public sector; the outsourcing of primary care functions; and the purchase of primary care packages from private providers.

(VI3) Devolution (Finland)

Responsibility for the provision of some types of healthcare services (health promotion; preventive care; occupational health; mental health) and the allocation of inputs should be devolved to local authorities (municipalities), which will be required to produce budgets of needs vs. costs.

Consider possibility of turning municipalities to purchasers of secondary and tertiary healthcare from providers of their choice.

Local government will cover primary healthcare capital expenditures out of municipal taxes and fees and weighted capitation-based transfers from the central budget

The MoH will maintain a Fiscal Equalization Fund to ensure consistent quality and availability of healthcare provision across regions and localities.

(VI4)HealthAcademy

The Ministry should establish an Academy to train healthcare administrators with emphasis on systems administration and reform. The Academy will invite foreign experts as guest lecturers and teachers.

In conjunction with the Republic Institute for Health Protection, the Academy will co-maintain databases of case studies and evidence-based practices (feeding into the Cochrane Network) and the Medical Map of Macedonia.

(VI5) Campaign to encourage the public to consume generic drugs will be launched.

(VI6) External audit and cartel (antitrust) investigation regarding tertiary healthcare facilities.

(VI7) Wait Time Reduction Fund (Canada, 2004)

(VI8) National Waiting Times Guarantee

(VI9) Minister of Health Award of Excellence, presented annually to individuals and institutions of outstanding merit and excellence among healthcare professionals, purchasers, and providers of all types.

(VI10) Appoint a Health Ombudsman and consumer advocates in each major healthcare facility. Strengthen patients’ rights and the Patients’ Charter. Provide all patients (Or their custodians) with full access to their medical records; compensation for iatrogenic diseases; a statutory role for patients’ associations; and the establishments of commissions with patient representatives in all hospitals (France).

(VI11) SPECIFIC PROJECTS

Uniform Emergency Number

Neonatal Emergency Ambulance

Health cabinets in schools

Health Tourism

(VI12) National Inventory of Medical Assets

Extend the current central registry of all medical equipment in publicly-owned healthcare facilities to include private healthcare facilities.

The Inventory should also profile medical personnel, real estate, fixtures, infrastructure, and other capital assets.

(VI13) Coordinative Council for Social and Health Services: to plan and guaranteeinter-sectoral action (together with the ministry of Social Welfare and Labor).

(VI14) Publish standardized contracts, forms, and performance criteria (including qualitative clinical pathways and benchmarks) to reduce transaction costs.

Example: the National Health Service Frameworks in the United Kingdom provide a health strategy; list priority interventions, treatment guidelines and performance targets; and proffer model contracts.

(VI15) Medical and Health Technology Assessment Board (examples: NICE in United Kingdom or SBU is Sweden)to decide all purchases of technology in secondary and tertiary facilities; to publish “Positive Lists” of technology for GPs and PHC facilities; and to obtain discounts on bulk purchases.

The WHO defines Health Technology Assessment as: